10 Fitness

About the Client

10 Fitness is a growing fitness club organization focused on delivering accessible fitness services, including memberships, group classes, personal training, and wellness amenities. As the organization expanded, digital engagement with both prospective and existing members increased significantly through its website and online channels. The company needed a scalable way to support rising inquiry volume while maintaining a high-quality member experience.

Challenges

As 10 Fitness grew, the volume of digital inquiries from members and prospects increased rapidly.

Common questions included:

• Membership plans and pricing
• Class schedules and personal training options
• Facility amenities and access
• Account management and login support
• Discounts and promotional offers

Handling these requests manually created several challenges:

Operational strain: Front desk staff spent significant time responding to repetitive questions instead of focusing on in-club member engagement.

Delayed responses: Members often had to wait for answers to simple inquiries.

Limited insight: The organization lacked structured visibility into the types of questions members were asking and the underlying engagement patterns.

What We Did

.To address these challenges, 10 Fitness deployed the Concierge Agent, an AI-powered digital engagement assistant within OMAP™ (Outcomes Micro Agents Platform).

The Concierge Agent functions as a 24/7 digital concierge, designed to automatically engage with website visitors and members across digital channels.

The solution was built to:

• Instantly answer frequently asked questions
• Help prospects explore membership options
• Provide information about amenities, classes, and services
• Assist members with account-related requests
• Capture and analyze insights from member conversations

This implementation extended support beyond traditional business hours while enabling automated, scalable member engagement.